Demo kit: Insurance claim file summary and next-action letter
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FICTIONAL DEMO DATA. Not a real document. Any resemblance to real organisations or people is coincidental.

Scenario: https://hmarofiq.github.io/copilot-scenarios-asean/scenarios/bfsi-claims-012/

CONTENTS
  - Claim form, police report (PDF), policy schedule, workshop estimate (Excel), photos note, registration copy, checklist

SETUP (demo tenant only, never a customer or production tenant)
  1. Upload the files to OneDrive in the demo tenant and open each once in Word or Excel for the web.
  2. Run the scenario prompts in Copilot Chat.

PRESENTER ANSWER KEY (what the seeded data should surface)
  - Missing document: copy of driving licence (the police report says one was shown, but no copy is on file).
  - TRAP: the driver, Adi Kusuma, is not a named driver. Excess is IDR 300,000 plus IDR 1,000,000.
  - TRAP: the LED headlamp upgrade (IDR 1,200,000) is betterment under exclusion 4.3. Estimate total 10,000,000; items that may be covered 8,800,000.
  - The letter to the policyholder must request the missing document and must not confirm cover or payment.
